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Privacy Policy
Last updated: 29 August 2026. This notice explains how Pro Locks UK uses personal information when you contact us, request a quote or use our website.
Who we are
Pro Locks UK provides mobile vehicle security, car key and vehicle upgrade services. Contact: info@prolocksuk.co.uk or 07761 959 513.
Information we collect
When you contact us we may receive your name, telephone number, email address, postcode, vehicle registration, vehicle make/model/year, requested service and information included in your message.
How and why we use it
We use this information to respond to enquiries, discuss or prepare quotes, arrange and provide requested work, provide customer service, keep appropriate business records and meet legal obligations. Depending on the circumstances, our lawful basis may include taking steps at your request before a contract, performing a contract, legal obligation or legitimate interests.
Email and WhatsApp quote requests
The website prepares your enquiry on your device. Choosing Email or WhatsApp opens the relevant service so you can review and send the message. Pro Locks UK does not receive it until you choose to send it. The relevant provider may process information under its own privacy terms.
Sharing and retention
We do not sell personal information. We may use appropriate service providers or disclose information where required by law. We keep information only as long as reasonably necessary. Records associated with completed work, accounting, warranties or legal obligations may be retained for longer than an initial enquiry.
Your rights
UK data protection law may give you rights including access, correction, erasure, restriction, portability and objection, depending on the circumstances. Contact us to exercise a right.
Complaints
Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner's Office (ICO).
Cookies and browser storage
See our Cookie Policy.
Changes
We may update this policy when our services, website or legal requirements change.